Our relationship with you is based on trust. It is our policy to give you a private web browsing experience. For this reason, we do not require that you register and give us your name and email address unless an order is placed, or if you subscribe to our newsletter (we will not spam you with content and you may unsubscribe whenever you wish)

At the checkout area of our site, we do collect personal information about you. This information can identify you and includes details such as your name, mail address and email address. It is used to fulfil catalogue orders, product orders or to respond to enquiries. This information is passed from your browser to our secure server.

We may contact you either by post, email or telephone. Primarily as customer service following up on any issues with an order or to answer any questions you may have. We will not send you any marketing or promotional emails unless you agree to it, when subscribing to our newsletters. We will not pass on your e-mail address to any other company for marketing purposes.




Our data collection and storage is governed by the rules of the UK data protection act and associated legislation.



We may disclose your personal information to third parties who perform functions on our behalf such as shipping, fulfilling orders, processing payments, carrying out promotional services or data management. We will only provide these companies with the information which they need to carry out their services and they will not be permitted to use the information for other purposes. You also acknowledge and agree that in certain circumstances we may be obliged to disclose personal information relating to you to third parties, for example, in order to conform to any requirements of law or to comply with any legal process, to prevent and detect fraud and to protect and defend our rights and property.

Areas of the site may contain links to other third sites that may be of interest to you.

Please be aware that we don't have control over the content of these sites or their privacy practices.


Many web sites store information in a small text file, called a cookie, which is kept on your computer’s hard drive. On our web site we use this facility to remember data such as log-in information or the products you placed in your basket. We currently do not use cookies, but will eventually do so to better understand how visitors use our site to help us make website improvements

We do not store your personal information through cookies or any of your payment information. So if you come back to the site at another time, the site will still have your basket information but not any of your personal information.

You do have the facility to switch off your cookies


If we change our privacy policy, we will post these changes to the web site so users are aware of what information we collect. If you have any queries or concerns please email us at info@twisted-root.co.uk



Google Analytics cookies enable TWISTED ROOT to collect data based on user activity on the site. This includes information such as the number of visits to the site, the quantity of orders placed and number of pages visited. This data helps us make improvements to our site in order to provide you with a better service. Google Analytics Privacy



These cookies enables Twisted Root to track the performance of our advertising on Google’s search engine, specifically which ads lead to visits and sales on our website. Google Privacy Policy.


We have created our website using WIX (Our Newsletter is created within this secure framework)

For more information about their commitment to data protection please click the link: