(Within the UK): We send all our parcels out by Royal Mail Signed for or Special delivery, this is to ensure that they arrive with you safely and you are also able to track their progress. We will notify you when we have posted your item and give you the tracking number (please check your junk mail in case our email ends up there!)
If for any reason your parcel goes missing in action, you will be able to use the tracking number to find it (we will, of course, be on hand to help with any problems, should one arrive)
(Outside the UK): We send parcels via standard International shipping, however this means that if an item is is lost in transit, it may not be insured, if you wish for your item to be sent via a more secure method, please contact us for a quote.
If you are not completely happy with your purchase you can send it back to us for a refund or exchange within 7 days of receipt (after this time only an exchange will be offered). Only products bought directly from this website may be returned.
Please fill out the return form (and email us for a returns code) and include it in your package.
All items must be in unused, 'same-as-sold' condition and in the original packaging...so no cheeky out-on-the-town wearing, and then returning after the weekend!
We reserve the right to deny a refund if the item is deemed as 'used' or 'unsaleable' and doesn't meet our Returns conditions set out above.
*Return postal costs are the buyers responsibility, however if you are returning a faulty item we will refund your postal costs.
**Please note for hygiene reasons Earrings may not be returned (unless faulty)
We recommend the use of a registered postal service when returning your item/s, as we cannot issue a refund if your parcel is lost or damaged. Please insure the package for the full amount of the goods you are returning, we are not responsible for missing packages.
Please send returns to:
We currently only accept Paypal and credit/debit cards. Payment must be made in full (inc. postage costs) before items are sent out to you.
We will never share your information with a third party. Your address is used only for posting your purchase. If you subscribe to our newsletter we promise to send you things you may find interesting...without inundating your inbox with spam...
Please note that your use of our site (Twisted Root) constitutes your agreement to follow and be bound by this agreement. By using this site and buying from us it is understood that you have agreed to these terms.
All materials ('Contents') including images, illustrations, designs, icons, photographs, and written/other materials are part of this site and are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by Twisted Root and its vendors. The site as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by Twisted Root.
The site and all its contents are intended solely for personal use or press use. You may download or copy the contents and other downloadable materials displayed on the site for personal use or press use only.
We do our best to provide the most accurate information, however occasionally, there may be information on our site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing and availability. We reserve the right to correct errors, inaccuracies or omissions and to change or update information at any time without prior notice.
We have made every effort to display as accurately as possible the colours of our products that appear on the site. However, we cannot guarantee that your monitor's display of colour will be a match. If you are ever unsure of a colour, please do contact us directly for more information.
Twisted Root provides the materials on the site 'as is' without warranties of any kind either express or implied (obviously we will ensure our products reach you in perfect condition)
Twisted Root may modify the content at any time without notice to you. we are not responsible for any damage to your computer, software, modem, telephone or other property resulting from your use of our site. You further acknowledge that Twisted Root and its affiliates, shall not be liable for any damages of any kind related to your use of this site.
Failure of Twisted Root to enforce any provision of this Agreement shall not constitute or be construed as a waiver of such provision or the right to enforce such provision.